Frequently Asked Questions

1. Do I need to have an account to order?
   No, you can place an order as a guest. However, having an account provides benefits such as:

   • Faster checkout
   • Easy access to order status and history
   • Exclusive updates on new releases and special promotions

2. What payment methods do you accept?
   We accept credit cards and debit cards for secure payments.

3. How secure is my online order?
   All transactions are protected by SSL encryption. Your payment information is securely processed by our payment provider and is never stored on our servers.

4. Are there any exchange rates?
   All transactions are processed in US Dollars (USD). If your card is in another currency, your total will be converted based on the daily exchange rate set by your card issuer.

5. How do I set my shipping address?
   Please enter your shipping address in English, as our system does not support non-English characters. If your address contains special characters, use the closest English equivalent.

6. Can I change my shipping address after placing an order?
   Once an order has been processed or shipped, the shipping address cannot be changed. Please ensure your shipping details are correct before placing an order.

7. How much is shipping?

   • Standard Shipping: $19.99
   • Express Shipping: $39.99

8. How long does shipping take?
   We partner with UPS, DHL, USPS, Canada Post, and Royal Mail, among others. Orders are shipped from the warehouse closest to your address to ensure faster delivery.

9. I ordered multiple items but only received one. Where is my order?
   Some items may be shipped separately to ensure faster delivery. If you receive only part of your order, rest assured the remaining items are on their way.

10. Why does my refund take so long to process?
    Refunds depend on your financial institution. While we process refunds promptly, banks may take several days to reinstate the funds to your account.

11. Why haven’t I received an order confirmation email?
    You may have entered your email incorrectly at checkout. If you haven’t received any emails from us, please contact support@ballisticshielddefense.com, and we’ll assist you.

12. How long is your warranty?

• If your item arrives damaged, we will issue a refund or send a replacement upon receiving photo evidence.
• If your order doesn’t arrive within 6 weeks, we will issue a full refund.
• Additional product warranties will be listed in the product descriptions.

13. Do you offer a satisfaction guarantee?
    Yes! We offer a 60-day guarantee and strive for 100% customer satisfaction.

14. How do I contact customer support?
    For any questions not covered in this FAQ, please email support@ballisticshielddefense.com, and our team will respond promptly.

15. How do I cancel an order?
    Orders can only be canceled within 12 hours of being placed. After that, the order is processed and cannot be canceled.

16. What is your return policy?

• If your order is defective, incorrect, or damaged, contact us within 7 days of receiving it.
• Do not return items before contacting us. Our customer service team will review your request and provide instructions.
• Customers are responsible for return shipping costs. Original shipping charges are non-refundable.

For further assistance, reach out to us at support@ballisticshielddefense.com.